Refund and Returns Policy
Introduction
Thank you for shopping at silavo. We want you to be completely satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds on products purchased from our website.
Return Eligibility
Timeframe for Returns
You may return most items within 30 days of delivery for a full refund, provided they are in original condition with tags attached and packaging intact.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Digital downloads and software
- Gift cards
- Items marked as final sale
Return Process
Initiating a Return
To initiate a return, please contact our customer service team at [email protected] or +1 (480) 913-5554. You must provide your order number and reason for return.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service.
Refund Processing
Refund Timeline
Once we receive your returned item, we will inspect it and notify you of the refund status. Approved refunds will be processed within 10 business days to your original payment method.
Partial Refunds
Partial refunds may be issued if returned items show signs of use, damage, or missing components not due to our error.
Exchanges
We currently do not offer direct exchanges. To exchange an item, please return the original purchase and place a new order through our website.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] or +1 (480) 913-5554. We will arrange for return shipping and provide a replacement or full refund.
Contact Information
For questions about our refund and returns policy, please contact us:
- Email: [email protected]
- Phone: +1 (480) 913-5554
- Address: 1005 North Pine Lane, Phoenix, Arizona 85023, United States
- Website: https://www.silavo.store
Policy Updates
We reserve the right to modify this refund and returns policy at any time. Changes will be effective immediately upon posting to our website.